Extending User Sessions by 10%
The worldwide accidents response time is reduced 15 fold. This leads to eliminating the network infrastructure impediments that obstruct gaming experience. Operators are interested in improving the quality of the gaming user experience by accelerating their response to accidents and improving infrastructure, because, through Vigo products, they see its impact on subscribers
MS-1 is Wargaming's premier mobile development studio behind World of Tanks Blitz, a renowned cross-platform shooter, and World of Warships Blitz, a mobile naval combat game, with both products boasting over 200 million downloads.

MS-1 is a multisite studio with offices in Vilnius, Minsk, Moscow, Shanghai, and Berlin. Its international, multicultural team currently comprises more than 360 professionals of various backgrounds and experience across all disciplines, including development, publishing, and operations.

World of Tanks Blitz, the studio's flagship title, is a cross-platform, free-to-play, team-based MMO action game dedicated to fierce tank combat. Available on iOS, macOS, Android, Windows 10, Steam, and Nintendo Switch, the game lets players control over 370 legendary armored vehicles.

A high-quality connection is one of key factors that define the gaming experience. As more gamers play using cellular networks, delays in a real-time multiplayer gaming upset them and reduce the quantity of gaming sessions.

It is safe to assume that 1 in 3 gaming sessions over mobile connection are of sub-par quality.

Root-cause analysis shows that there are 2 major reasons for that (both hard to discover):
1. Systematic flaws in operators transport infrastructure which are not easily visible
2. Accidents that degrade gaming experience but are not easily discovered by technical team thus can last for weeks or month
Operators are fast to react
Without Vigo, accidents on Operator's side that negatively affect the quality of the game UX may last for months

  • On May 12, Operator carried out scheduled work on the transport backbone, which resulted in an accident affecting the gaming UX — the number and duration of lags during gaming sessions increased.
  • That accident was not visible through the regular Operator's monitoring.
  • On May 24, Vigo provided Operator with information about the accident and initiated the process of introducing new indicators into the Operators' business processes to control the quality of UX.
  • Operator investigated and eliminated the accident within 3 days.
Gaming UX Quality Improvement

Vigo Products enhances the quality of gaming UX by improving Operators' infrastructure
Mobile operators are quick to respond to Vigo's accident reports when they indicate poor gaming experience. They also systematically develop network infrastructure where needed. As a result, we see a 10% gaming sessions increase in respective locations.
Alexey Strokachuk, Client Tech Lead at WoT Blitz, MS-1, Wargaming

Vigo helps real time game developers find out how their customers perceive the service's quality on their actual device.

Vigo Leap uses field measurements and benchmark Key Quality Indicators against the market average to identify infrastructure bottlenecks that make customers unhappy.

Vigo further works with mobile operators to help them plan their infrastructure updates.

Vigo Leap is FREE for Game Developers.

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Requests from app developers and internet services are welcome
Мы принимаем запросы от представителей операторов мобильной и фиксированной связи
Мы принимаем запросы от представителей операторов фиксированной связи